Shipping policy
SHIPPING POLICY
At TERVIQAN, we aim to process and deliver your order as quickly and reliably as possible. Please review the information below regarding order processing, shipping and delivery.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received. Processing times may be longer during holidays, periods of high order volume or circumstances outside our reasonable control.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated Delivery Times
Delivery times vary depending on the product, destination and shipping carrier.
For orders shipped within the United States, estimated delivery is generally 5–11 business days after shipment.
Delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, weather, holidays, destination accessibility or other circumstances outside our reasonable control.
Shipping Costs
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. From time to time, TERVIQAN may offer free shipping or other shipping promotions. Any applicable promotion and its conditions will be displayed on our website or during checkout.
Tracking Your Order
When tracking information is available, it will be provided by email after your order has shipped. Please allow time for the carrier to update tracking information after the shipment has been processed.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping information, please contact us through our Contact page as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.
Lost, Damaged or Incorrect Orders
If your order arrives damaged, you receive an incorrect item, or your shipment appears to be lost, please contact us through our Contact page as soon as possible.
Please include your order number and, when applicable, photographs or other information that will help us investigate the issue and provide an appropriate resolution.
Multiple Packages
In some cases, an order containing multiple products may be shipped separately. If this occurs, packages may arrive at different times and may have separate tracking information.
International Shipping
Shipping availability varies by destination and product. Available shipping destinations and applicable shipping charges will be shown during checkout.
International orders may be subject to customs duties, import taxes or other fees imposed by the destination country. Where applicable, these charges may be the responsibility of the recipient unless otherwise stated during checkout.
Delivery Delays
While we work to provide accurate delivery estimates, shipping and delivery dates are estimates rather than guarantees. TERVIQAN is not responsible for delays caused by shipping carriers, customs authorities, severe weather, natural events or other circumstances outside our reasonable control.
Questions About Your Order
If you have questions regarding shipping or the status of an order, please contact us through the Contact page on our website and include your order number.