Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with any original tags, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, please contact us through our store’s Contact page. If your return is accepted, we’ll provide instructions on how and where to send your item, along with any applicable return shipping information.

Please do not send an item back without contacting us first. Returns sent without prior authorization may not be accepted.

Damages, defects and incorrect items

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and work with you to make it right.

Exceptions / non-returnable items

Certain types of items may not be returned, including perishable goods, customized or personalized products, personal-care goods that have been opened or used, hazardous materials, flammable liquids or gases, and gift cards.

Please contact us if you have questions about whether a particular item is eligible for return.

Exchanges

The fastest way to receive a different item is to return the item you have and, once the return has been accepted, place a separate order for the new item.

European Union 14-day cooling-off period

If merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable consumer-protection laws and any legally permitted exceptions.

Returned merchandise must generally be in the same condition in which it was received, unused, with any original tags and packaging, and accompanied by proof of purchase.